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If a potential client phones up for advice because they are considering getting a new puppy or kitten and they want some general advice, then the member of practice staff can not only access detailed information about a multitude of dog and cat breeds while on the phone, they can also print it off and post it to the enquirer.
If an existing client phones in for advice about neutering, for example, the member of practice staff that takes the call can quickly and easily access accurate information from the VIS and relay it to the client. They could also offer to send some advice to the client and then print off the relevant page and pop it in the post – this information could also be accompanied with an appointment card.
The Hill’s Atlas, which is contained within the VIS, is an excellent tool during a consultation. A vet may be trying to explain to a client why their cat is suffering from a heart problem. During the consultation, the vet can bring up on screen the diagram of a healthy feline heart and either use it to show which area of their cat’s heart is affected, or print the diagram off and visually depict what’s happening by drawing on the illustration.
The VIS is also an aid for VN consultations. A VN carrying out a dietary consultation, for example, can access the nutrition database and then run through the information with the client. This information can also be printed off and given to the client, who is leaving the practice with more than just a bill.
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